Website Terms and Community Conditions

1. Introduction

(a) These terms and conditions (Terms) apply when you access or use the website mantleco.io (Website), including our member portal, community spaces, interactive forums, and online courses (Online Services).

(b) You agree to be bound by these Terms, which form a binding contractual agreement between you and Mantleco Ltd, a company incorporated in England and Wales with Company Number 13036823, having its registered office at 57 Burton Street, Hillsborough, Sheffield, South Yorkshire, S6 2HH (Mantle, our, we, or us).

(d) Additional specific terms may apply to bespoke services or off-platform bookings, which will be communicated to you at the time of purchase or enrolment.

(e) We may update these Terms at any time by updating this page. We will notify registered account holders of significant changes. Your continued use of the Website and Online Services following any update represents your agreement to be bound by the Terms as amended.

2. Access and General Use of the Website

You must use the Website and Online Services only in accordance with these Terms and all applicable laws. You are responsible for ensuring that your employees, subcontractors, and agents who access the Website on your behalf comply with these Terms and applicable laws.

3. Account Registration & Security

(a) To access certain Online Services, including our community spaces, forums, and courses, you must create a user account.

(b) You agree to provide accurate, current, and complete registration information and to keep your details updated.

(c) You are solely responsible for maintaining the confidentiality of your account credentials (username and password). Any activity conducted under your account is your sole responsibility.

(d) You must not share your account credentials with others, permit multiple users to log in under one account, or allow unauthorised access to your account.

(e) You must notify us immediately if you suspect any unauthorised access to or misuse of your account.

4. Course Access, Payment & Refunds

4.1 Access

(a) Upon successful registration and completion of any required payment, you will gain access to the designated courses and resources available on our platform.

(b) Live Programmes: Upon completion of a live programme or course cohort, Mantle reserves the right to close or limit access to the associated forums, live resources, and community spaces.

4.2 Payment & Pricing

(a) Payments for online courses and in-person services are processed securely through our third-party payment gateways. You are responsible for paying all applicable fees for the courses or services you select.

(b) Mantle reserves the right to modify course fees, service pricing, and payment terms at any time. Any price changes will not affect purchases that have already been confirmed.

4.3 Refunds & Cancellations

(a) Accessed Content: Once a digital course, programme, or digital resource has been purchased and accessed or logged into, no refunds will be given.

(b) Unaccessed Purchases: If you request a refund before accessing or logging into the course material, refunds are granted strictly at Mantle's discretion. Mantle reserves the right to offer you a transfer onto an alternative course or programme in lieu of a cash refund.

(c) Cancellations by Mantle: Should a live programme or course be cancelled by Mantle, we will contact you to offer either a full refund or a transfer to an alternative date or programme.

5. Community Code of Conduct

When participating in our community spaces, interactive groups, video calls, or course forums, you agree to adhere to the following standards:

(a) Respectful Behaviour: You must conduct yourself in a polite, professional, and ethical manner at all times.

(b) Prohibited Conduct: You must not engage in, post, or transmit any material that:

Is harmful, harassing, abusive, discriminatory, defamatory, or threatening.
Violates the privacy or personal rights of other members (including sharing personal data or private discussions outside the platform without consent).
Contains unauthorised advertising, commercial solicitation, spam, or promotional links.

(c) Enforcement: We reserve the right, without prior notice, to moderate content, remove posts, or suspend/terminate accounts that violate this Code of Conduct.

6. Prohibited Website Activity

You must not:

(a) Copy, mirror, reproduce, translate, adapt, modify, sell, decipher, or decompile any part of the Website or Online Services;

(b) Use the Website for any purpose other than browsing, taking purchased courses, and legitimately participating in the community space;

(d) Interfere with, disrupt, or create an undue burden on the Website, servers, or hosting networks;

(e) Use automated scripting tools, scrapers, or software to access or extract data from the Website;

(f) Act in a way that diminishes or adversely impacts our reputation; or

(g) Attempt to breach Website security (including scanning for vulnerabilities, submitting viruses, mailbombing, or launching denial-of-service attacks).

7. Intellectual Property & AI Training Ban

(a) Ownership: We (or our licensors) retain complete ownership of the Website, all course materials, videos, graphics, text, workbooks, branding, software, and community media (Website Content). All intellectual property rights are expressly reserved.

(b) Personal Use Licence: Subject to compliance with these Terms, Mantle grants you a personal, non-exclusive, non-transferable, revocable licence to view and complete course materials for your own personal or internal business development.

(c) Restrictions: You must not reproduce, share, distribute, broadcast, sell, or publicly display any course materials or Website Content without our prior written consent.

(d) Artificial Intelligence (AI) Scraping: You are expressly prohibited from using any Website Content or community user content for the purpose of training, fine-tuning, or ingesting into Artificial Intelligence (AI), Machine Learning (ML), or Large Language Model (LLM) tools.

8. Warranties & Platform Disclaimers

(a) While we make every effort to ensure information is accurate and up to date, to the maximum extent permitted by law, we do not guarantee that:

The Website or Online Services will be error-free or uninterrupted;
Platform messages or forum notifications will be delivered instantly or securely;
Educational outcomes or specific financial/business results will be achieved through our courses.

(b) We reserve the right to modify platform functionality, course content, or site access at any time without prior notice.

9. Account Termination & Suspension

(a) By Mantle: We reserve the right to suspend or terminate your account and access to the Online Services immediately and without notice if you breach these Terms, misuse the community space, or fail to make due payments.

(b) Effect of Termination: Upon termination, your right to access the portal, course materials, historical downloads, and community spaces will cease immediately. No refunds will be provided for terminations resulting from a breach of these Terms.

10. Security & Third-Party Content

(a) Security: You are responsible for taking your own precautions (e.g., antivirus checks) to ensure accessing our site does not expose your systems to malicious computer code. We do not accept liability for loss or damage to your computer systems or devices.

(b) Third-Party Links: Our Website and community areas may contain links to external websites. We do not control, endorse, or accept responsibility for third-party site content.

11. Liability & Indemnity

(a) To the maximum extent permitted by law, Mantle excludes all liability for direct, indirect, or consequential loss arising out of your use of the Website, community, or course materials.

(b) You agree to indemnify Mantle against any loss, liability, claim, or demand arising out of your misuse of the Website or breach of these Terms.

(c) To the extent that applicable law imposes restrictions on the extent to which liability can be excluded under these Terms—including, without limitation, sections 3, 6, and 11 of the Unfair Contract Terms Act 1977 in the UK regarding the requirement of reasonableness—the exclusions set out in this clause shall be limited in accordance with such restrictions. However, any exclusions that are unaffected shall remain in full force and effect.

(d) Nothing in these Terms limits or excludes liability for fraud or intentional unlawful conduct, or for death or personal injury resulting from negligence.

12. Privacy Policy

Your privacy is important to us. Personal details provided through registration or site usage are handled in accordance with our Privacy Policy, available at https://mantleco.io/privacy-policy/.

13. Reporting Misuse

If you notice any misuse of the Website, breaches of the Community Code of Conduct, or security glitches, please contact us immediately via our Website contact form or at [email protected].

14. General Legal Provisions

14.1 Governing Law & Jurisdiction: This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it, its subject matter, or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction.
14.2 Third Party Rights: This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
14.3 Severance: Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not affected.
14.4 Waiver: No party may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.
14.5 Assignment: A party cannot assign, novate, or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party.
14.6 Joint and Several Liability: An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.
14.7 Entire Agreement: This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding, or agreement, express or implied, in relation to its subject matter.
14.8 Rules of Interpretation: In these Terms, unless context requires otherwise:

(a) Words in the singular include the plural and vice versa;

(b) Words indicating a gender include all corresponding genders;

(c) If a word or phrase is given a defined meaning, any other grammatical form of that word or phrase has a corresponding meaning;

(d) A reference to a "person" or "you" includes an individual, estate, corporate entity, association, partnership, trust, or joint venture;

(e) References to a party include that party's executors, administrators, successors, and permitted assigns;

(f) Headings and bold text are for convenience only and do not affect interpretation;

(g) The word "includes" and similar words are not words of limitation;

(h) No provision will be interpreted adversely against a party solely because that party was responsible for drafting it; and

(i) References to "£" or "pounds" are to Pound Sterling (GBP) currency.

Website Terms and Community Conditions

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